Resorts & Hotels

Whether you or your staff have a wealth of expertise, are new to the industry, or are anywhere in-between, remember everyone is a walking billboard for your resort., Those at the front desk, housekeepers, servers, grounds-keepers, managers, all have an impact on your resort and ratings.

Your location may be the reason why your guests are with you, but how they feel during their stay will determine whether they return, and if anyone else they know becomes your guest, as well.

Skills, such as remembering names, determining priorities, first impressions, internal harmony and staff management, are just some of the topics that are interactively taught.

In the Caribbean, we do ongoing training for Mount Cinnamon Resort & Beach Club in Grenada, chosen by Sunday Times Travel Magazine as a top 100 resort hotel in the world. We enjoyed training all the staff at Petite Anse Hotel in Grenada, as well as teaching workshops on the Gulf Coast of Texas for CCMS, Inc. (, which manages over 800 condos in 15 resorts.

“I would highly recommend Direct Development Training to any organization that requires fast, direct and intelligent results. Craig and Hannah deliver specific training techniques created for today’s business environment in an interactive atmosphere that our staff responded to instantly. From my first contact with Amy setting up the program to the very last impression, the Direct Development Training team are leaders in their filed. Our relationship with them will continue as we are committed to up-skilling our staff and preparing them for today’s challenging and ever changing environment. Thank you Direct Development Training for all you have given us.”
Mark Kitchen