Whether you or your staff have a wealth of expertise, are new to the industry, or are anywhere in-between, remember everyone is a walking billboard for your resort., Those at the front desk, housekeepers, servers, grounds-keepers, managers, all have an impact on your resort and ratings.
Your location may be the reason why your guests are with you, but how they feel during their stay will determine whether they return, and if anyone else they know becomes your guest, as well.
Skills, such as remembering names, determining priorities, first impressions, internal harmony and staff management, are just some of the topics that are interactively taught.
In the Caribbean, we do ongoing training for Mount Cinnamon Resort & Beach Club in Grenada, chosen by Sunday Times Travel Magazine as a top 100 resort hotel in the world. We enjoyed training all the staff at Petite Anse Hotel in Grenada, as well as teaching workshops on the Gulf Coast of Texas for CCMS, Inc. (PortAransas-Texas.com), which manages over 800 condos in 15 resorts.